Claim Guidelines
 

MARINE CARGO INSURANCE

I.
Actions   Contact Details:
1. Immediate Notification need to be made to BVTM or our Claims Settling Agent as soon as a possible after claim/loss is known   Hanoi:
2. A survey can be, then, arranged if required.  

Mr. Dam Trung Kien
Claims Manager
HP: 0166 868 6688

6F, Sun Red River Building,
23 Phan Chu Trinh Str.,
Hoan Kiem Dist., Hanoi
Tel: (84.24) 3933 0704
Fax: (84.24) 3933 0706

3. The Insured follows instructions from BVTM
II.
Documents Required
1. Claim Note.
2. Original Insurance Policy.
3. Original Bill of Lading (B/L) or Air Way Bill in case of air-freighted cargo.
4. Shipper’s Invoice, Packing List, Weight Note, Certificate of Origin.   Ho Chi Minh City:
5. Copy of your claim letter/notice to carriers/warehouse/other responsible party, as well as any replies received.  

Ms. Phuong Tu Linh
Claims Manager
HP: 090 370 9136

Room 3, 19th Floor,
Green Power Building,
35 Ton Duc Thang, District 1,
Ho Chi Minh City, Vietnam
Tel: (84.28) 3822 1340 
Fax: (84.28) 3822 1338

6. Copies of delivery receipts with remarks/exceptions on condition of cargo noted thereon (A document indicating the condition of cargo at the time of discharge/delivery)
7. Loss/damage Investigation Report, QC Report on quantities rejected & reasons for rejection.
8. Copy of vouchers for expenses (repair/replacement charges where applicable, etc.)
9. Photographs of the damaged cargo.

Note: Required documents may be different subject to the nature and extent of the loss

 
   

AUTOMOBILE INSURANCE

I. Actions   Contact Details:
  The Insured, in case of any accident found, shall:   Hanoi:
  DO:   Mr. Dam Trung Kien
Claims Manager
HP: 0166 868 6688
Mr. Nguyen Minh Duc
Claims Executive
HP: 0982 172 212

6F, Sun Red River Building,
23 Phan Chu Trinh Str.,
Hoan Kiem Dist., Hanoi
Tel: (84.24) 3933 0704
Fax: (84.24) 3933 0706
Hotline 24h: 0915 341 499
Restrict and minimize the loss extent by any measure possibly;
Protect accident site and Inform BVTM.
Strictly cooperate and follow the advice given by BVTM.

DON’T:
Repair his damaged vehicle before getting the Insured’s acceptance

Note: The Insurer keeps his right to carry out an after repair survey and takes back all damaged parts replaced. In regards to physical damage, BVTM may ask the Insured for providing 02 or more repair quotations; reasonable repair quotation will be selected.

(*) For an automobile accident, in which there is involvement of third party, in addition to above actions, the Insured shall:   Ho Chi Minh City:
DO:

 

 

Ms. Phuong Tu Linh
Claims Manager
HP: 090 370 9136
Mr. Le Hoang Quoc Hung
Claims Executive
HP: 0909 716 198

Room 3, 19th Floor,
Green Power Building,
35 Ton Duc Thang, District 1,
Ho Chi Minh City, Vietnam
Tel: (84.28) 3822 1340 
Fax: (84.28) 3822 1338
Hotline 24h: 0934 383 484
Immediately inform relevant traffic police (this is very important).
Protect the right of recovery for the insurer against third party in the case the third party causes damage to the Insured’s vehicle


DON’T:
Admit any responsibility against third party before getting the Insurer’s acceptance.

(**) For the case the vehicle insured is stolen by theft or damage due to criminal acts, in addition to above actions, the Insured shall immediately inform and coordinate with relevant authority for looking for the culprit.

II. Documents Required
1. Motor Accident Report – BVTM form attached (*)
2. Copies of documents of vehicles involved in the accident (e.g.: Copy of Insurance Certificate, Vehicle Registration, Driver’s driving license and ID, Valid Safety Certificate) (*)
3. Evidence for physical loss/damage to vehicle / property (e.g.: Quotation and Tax Invoice for repair/replacement, Certificate of Completion after repair, Photos show damages of involved vehicles/property, etc.) (**)
4. Evidence for bodily injury/death (e.g.: Victims’ medical documents, Death certificate, invoices/receipts relating to expenses for the victim, copies of ID card and Residence register book, Information on parents, brothers and sister, spouse, children of the victim (**)
5. Police reports (**)
6. Documents relating to claims settlement with third parties such as Agreement Minute, Receipt of compensation, Discharge of Liability by third parties (**)
7. Other documents, if any, subject to the nature and extent of the loss (**)

Note: In the course of settling the case, any expense which the Insured intend to make claim under insurance policy, the Insured should inform to the Insurer; and the repairing work of damaged vehicles and/or any other compensation between parties concerned will only be done after getting the Insurer’s acceptance/agreement.

(*): Documents required in any claim


(**): Documents required in specific claim
   

HEALTHCARE, PERSONAL ACCIDENT & WORKMEN COMPENSATION INSURANCE

I. Actions   Contact Details:
  Immediate Notification to BVTM   

Hanoi:

Mr. Dam Trung Kien
Claims Manager
HP: 0166 868 6688
Ms. Nguyen Minh Phuong
Claims Ass. Executive
HP: 0976 429 743

6F, Sun Red River Building,
23 Phan Chu Trinh Str.,
Hoan Kiem Dist., Hanoi
Tel: (84.24) 3933 0704
Fax: (84.24) 3933 0706

Ho Chi Minh City:

Ms. Phuong Tu Linh
Claims Manager
HP: 090 370 9136

Room 3, 19th Floor,
Green Power Building,
35 Ton Duc Thang, District 1,
Ho Chi Minh City, Vietnam
Tel: (84.28) 3822 1340 
Fax: (84.28) 3822 1338

II. Documents Required  
1. Completed claim form  
2. If compensation is for reimbursement of medical or other expenses, full details and documentary evidence must be provided such as legal medical prescriptions, bills, invoices, etc.  
3. If compensation is related to salaries or wages a signed statement should be attached, giving the total remuneration paid by the Insured or Policyholder to the injured person during the twelve months prior to the accident; doctor proposal for injury leave and work attending record is required.  
4. If compensation is related to permanent disability/or death, certificate of disability by a registered disability assessment council/or certificate of death and ID card.  
5. Labor accident report is required if it is a work related accident.  
6. Police report in case of traffic accident & Driving License.  
7. Survey report (if any).  
 Note: Additional documents may be necessary depending on the nature and extent of the loss.  

 
 
 
 

OTHER INSURANCE PRODUCTS

I. Actions   Contact Details:
1. The Insured:  

Hanoi:
Mr. Dam Trung Kien
Claims Manager
HP: 0166 868 6688

6F, Sun Red River Building,
23 Phan Chu Trinh Str.,
Hoan Kiem Dist., Hanoi
Tel: (84.24) 3933 0704
Fax: (84.24) 3933 0706

Ho Chi Minh City:

Mr. Kosuke Hirooka
Branch Director
HP: 090 392 8900
Ms. Phuong Tu Linh
Claims Manager
HP: 090 370 9136

Room 3, 19th Floor,
Green Power Building,
35 Ton Duc Thang, District 1,
Ho Chi Minh City, Vietnam
Tel: (84.28) 3822 1340 
Fax: (84.28) 3822 1338

Give immediate notice of accident/loss/damage to BVTM and follows advice from BVTM  
Give immediate notice to the Authority Body/Police in accordance with laws (if any) in order to receive necessary assistance.  
Take steps to minimize the loss or damage and recover any missing property.  
Reserve the Insurer’s subrogation right against any third party who caused loss/damage to the Insured’s interest.  
2. BVTM:  
Conduct a loss survey within reasonable period of time if any.  
Give the Insured further detailed advice if any on case by case basis  
II. Documents Required (Different documents may be necessary subject to the nature and extent of the loss)  
1. Fire/Industrial All Risks/All Risk Commercial/House Hold/ Home Insurance  
Notice of Claim by the claimant to BVTM.  
Claim note/letter by the claimant including a completed claim form  
List of insured properties.  
Documents of the lost / damaged items.  
Internal report by the Insured on the incident and their investigation on the extent and cause of damage/loss  
Police’s conclusive report on the incident and cause of loss/damage (if any).  
Property inventory list before and after accident.  
Technical Check Report (or Damage/loss inspection report) by specialist and/or repairer/supplier and its supporting documents.
Quotation/contract/bills/invoices for repair/reinstatement/replacement.
Subrogation letter if any (in case the insured property damaged by any third party)
Claim Letter by the insured to third party (in case the insured property damaged by any third party)
Survey report
2. Construction/Erection/Machinery All Risks / Machinery Breakdown Insurance
  Other than documents similar to Fire/IAR/ARC/House Hold/Home Insurance, Design drawing/work flow chart, organisation management chart/procedure/regulation may be required.
3. Business Interruption
  Other than documents similar to Fire/IAR/ARC/House Hold/Home Insurance, Financial record of previous years such as profit and loss account, balance sheet, auditor’s report, relevant supporting documents substantiating loss of profit, etc may be required.
4. Other insurance
  Please contact BVTM Claim Dept and get specific advice for your claim.


 

Head Office
Room 601, 6th Floor, Sun Red River Building, 23 Phan Chu Trinh, Hoan Kiem Dist.,
Hanoi, Vietnam
Tel: (84.24) 3933 0704   Fax: (84.24) 3933 0706



Branch Office
Room 3, 19th Floor, Green Power Building, 35 Ton Duc Thang, District 1,
Ho Chi Minh City, Vietnam
Tel: (84.28) 3822 1340   Fax: (84.28) 3822 1338



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