Claim service and network

With the commitment to provide our customers with the best quality products and services to their satisfaction, we Baoviet Tokio Marine understand that fair and prompt claims settlement would be of a great support to our clients to recover their temporary difficulty due to unfortunate incident.

With professional expertise and strong financial security, we would like to bring to our customers an excellent service and satisfaction: Settling Claims FAIR and FAST

Claim Service Standard Promise

- Acknowledgement of claims within 24 hours from receipt of a claim notice.
- Immediate conduct loss survey or appointment of Professional Loss Adjuster where appropriate
- Valid claims settled within 15 working days from complete submission of standard documentation

Claim Network
With BAOVIET TOKIO MARINE, our clients can enjoy claim services at ease from a broad network of as many as 250 Claim Settling Agents of Tokio Marine group throughout the world. This is one of the largest network among those of non-life insurance companies in the world and is very supportive to our Marine Cargo clients.
For more details of worldwide claim network, please see here

Regarding domestic claims, Baoviet's network in all provinces and region throughout Vietnam is always available to support us in all areas that our presence is not quick enough.
For more details of nationwide claim network, please see here

Claim Notification Contact
In the unfortunate event of an incident that may give rise to a claim under your insurance policy with Baoviet Tokio Marine, please do contact us immediately via the methods shown below for further advice and assistance.

All lines of insurance:

Hanoi
6th Floor, Sun Red River Building
23 Phan Chu Trinh, Hoan Kiem Dist.,Hanoi
Tel: 024 9330704
Fax: 024 9330706
Mr. Dam Trung Kien - Claims Manager
HP: 0166 868 6688
Ho Chi Minh City
Room 3, 19th Floor, Green Power Building, Mr. Ken Koga – Branch Director
35 Ton Duc Thang, District 1,                                     Ho Chi Minh City, Vietnam HP: 090 392 8900
Tel: (84.28) 3822 1340
Fax: (84.28) 3822 1338
Ms. Phuong Tu Linh - Claims Manager
HP :0903 709136
Hotline for motor insurance:
Hanoi and north area including Da Nang 0915341499
Ho Chi Minh City and south area

0934383484

 

 

 

Head Office
Room 601, 6th Floor, Sun Red River Building, 23 Phan Chu Trinh, Hoan Kiem Dist.,
Hanoi, Vietnam
Tel: (84.24) 3933 0704   Fax: (84.24) 3933 0706



Branch Office
Room 3, 19th Floor, Green Power Building, 35 Ton Duc Thang, District 1,
Ho Chi Minh City, Vietnam
Tel: (84.28) 3822 1340   Fax: (84.28) 3822 1338



Copyright @ Bao Viet Tokio Marine Insurance Company Limited Website: www.baoviettokiomarine.com