ANNOUNCEMENT – EXTENDING “BUSINESS CONTINUITY PLAN” DURING COVID-19 PANDEMIC OUTBREAK

Dear our valued Clients/Business Partners,

We, Bao Viet Tokio Marine Insurance, are grateful for your trust and continued support so far.

Facing with the situation of the Covid-19 pandemic outbreak and under the Government’s Movement Control Order which would be further extended to certain cities including Hanoi and Hochiminh City, we are pleased to inform you about the extension of our Business Continuity Plan (BCP).

According to the extended BCP, our employees will continue working from home from 16/4/2020 to 22/4/2020.

During the period, we are still contacted via email, phones and other technology applications as usual. We are committed to maintain our service to the highest level of agreement with our clients and business partners while protecting and caring of our staff and the community.

As for other processes including insurance administration and claims processes, the way of collaboration remains unchanged as previous announcement. In principle, soft copies of relevant documentation would be sent via email while hard copies would follow when our office comes back to normal.

In order to ensure safety and security for our valued clients, partners, employees and the whole community, we highly appreciate your understanding and collaboration.

We will continue to monitor any developments closely in line with the evolving situation and inform you our upcoming plan if any. We sincerely apologize for any unwanted inconvenience this may cause.

We wish you stay safe to navigate through this uncertain period and your business will soon resume to normal.

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Head Office
Room 601, 6th Floor, Sun Red River Building, 23 Phan Chu Trinh, Hoan Kiem Dist.,
Hanoi, Vietnam
Tel: (84.24) 3933 0704   Fax: (84.24) 3933 0706



Branch Office
Room 3, 19th Floor, Green Power Building, 35 Ton Duc Thang, District 1,
Ho Chi Minh City, Vietnam
Tel: (84.28) 3822 1340   Fax: (84.28) 3822 1338



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